Refund policy

Return & Refund Policy

At Filnkela, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to make the return process simple and hassle-free.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Include all original packaging, accessories, and tags (if applicable).

  • Not be damaged due to misuse or improper handling.

  • Be accompanied by proof of purchase or your order confirmation.

Free Returns

We proudly offer FREE RETURNS on all eligible orders.

You will not be charged any return shipping fees for approved returns.

How to Start a Return

To initiate a return, please contact our customer support team with:

  • Your Order Number

  • Your Full Name

  • The Email Address Used for the Order

  • Reason for the Return (Optional)

Once your request is approved, we will provide you with return instructions.

Please do not send any item back without first contacting our support team.

Refund Process

After we receive and inspect your returned item, your refund will be processed within 7 business days.

Approved refunds will be issued to your original payment method.

Depending on your bank or payment provider, it may take a few additional business days for the refunded amount to appear in your account.

Non-Returnable Items

The following items are generally not eligible for return:

  • Products damaged due to misuse or improper handling.

  • Items returned after the 30-day return period.

  • Products returned without prior authorization when required.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

We will review the issue and provide a replacement or full refund at no additional cost.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different item, we recommend returning your original purchase for a refund and placing a new order.

Free Shipping

Filnkela is pleased to offer FREE STANDARD SHIPPING on all eligible orders within the United States.

There are no hidden shipping charges for qualifying purchases.

Need Help?

If you have any questions about returns or refunds, please contact us.

Business Name: Filnkela
Website: https:/filnkela.com/
Business Address: 3702 W 25th Ln, Yuma, AZ 85364, USA

Email: Support@filnkela.com
Phone: +1 (818) 584-6273
Contact Form: Click Here 

Customer Service Hours: Monday to Saturday, 9:00 AM – 6:00 PM
Response Time: Our customer service team answers all inquiries within 24 hours.

Thank you for shopping with Filnkela. We appreciate your trust and are committed to providing quality kids' toys, free shipping, free returns, and a worry-free shopping experience.